The customer’s garage door came to a grinding halt, and then would only move a few inches before rolling back into place.
The mode of failure here sounded like it could be a spring or lift cable issue, but those were all in good working order. We tried looking at the drive system next, and then followed it back to the opener motor itself. That’s where we found the problem! We replaced the warped gear, as well as the part of the drive belt that had gotten caught and torn in it. We gave the rest of the motor a thorough inspection and cleaning just in case before closing it up and running the tests.
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* $29 service call - deducted from the service
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